If you have a complaint directly regarding a specific policy, you will need to follow the complaints procedure shown within the policy booklet.
We aim to treat all customers fairly and to provide you with a high level of customer service at all times. But if you are not satisfied, please contact us:
Cherish Insurance Brokers Limited,
Carlson House, Bradfield Road, Wix, CO11 2SP
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request. If you are still not satisfied:
- You may be entitled to refer the matter to the Financial Ombudsman Service.
- If we cannot meet our obligations, you may also be entitled to compensation from the Financial Services Compensation Scheme.
Further information is available on request.