How to make a complaint

If you have a complaint directly regarding a specific policy, you will need to follow the complaints procedure shown within the policy wording.

We aim to treat all customers fairly and to provide you with a high level of customer service at all times. But if you are not satisfied, please contact us:

Write	Complaints Resolution Manager 52-56 Leadenhall Street, London EC3A 2EB
Email	MGAcomplaints@bbrown.com
Call	0800 208 8477 Option 1: 24hr claims notification Option 2: Customer support and enquiries09:00-17:00 Monday to Friday

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request. If you are still not satisfied:

• You may be entitled to refer the matter to the Financial Ombudsman Service
• If we cannot meet our obligations, you may also be entitled to compensation from the Financial Services Compensation Scheme

Further information is available on request.